FAQs
Frequently Asked Questions
Generals
Application Process
Document Upload & Verification
Interview Process
Tracking & Approval
Security & Privacy
Diaspora-Specific Questions
Support & Help
Application Process: How do I start an application?
Simply create an account, log in, and select the document you want to renew. Follow the guided steps to complete your application.
Application Process: What documents will I need?
Requirements may vary depending on the service, but generally include:
Valid or expired passport/ID
Birth certificate
Passport-sized photo
Supporting identification documents.
You will be guided through exactly what is required during your application.
Application Process: Can I save my application and finish later?
Yes. You can save your progress and return at any time to complete your application.
Application Process: What format should my documents be in?
Documents should be clear and readable, typically in: PDF, JPG, or PNG format
You'll receive prompts if your upload does not meet the requirements.